Company and Contact Information
Brand Name: Mrasglok™
Website: mrasglok.com
Legal Company Name and Website Operator: Hangzhou Shanyuan Outdoor Technology Co., Ltd.
Owner: Chen Lei
Business Address: Room 108, Building 3, No. 8-2 Jiaqi Road, Xianlin Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Customer Support Email: service@mrasglok.com
Phone: +86 178 9646 4190
Customer Service Hours: 9:00 AM – 6:00 PM (GMT-08:00) Pacific Time (US & Canada)
Mrasglok™ is owned and operated by Hangzhou Shanyuan Outdoor Technology Co., Ltd. Whether you are choosing a home fragrance product or need help with an existing order, you can reach us using the contact details above.
How We Can Help
Products and use: If you have questions about a scented candle, aroma stone, or candle warmer lamp, including how to use it or the specifications shown on its product page, please send us the product name or a link to the item.
Orders and delivery: For questions about an order, tracking updates, or a delivery issue, please include your order number and the email address used at checkout.
Product issues and after-sales support: If an item arrives damaged, has missing parts, is incorrect, or is materially different from its product description, please send us your order number and a brief description of the issue. Photos of the item and packaging, where available, can help us provide the appropriate next steps.
Return Address
The business address above identifies the company that operates this website. Please do not send a return to this address before receiving return instructions. To request a return, email service@mrasglok.com. We will provide the applicable return steps and shipping address based on your order and item.