Mrasglok™ respects the personal information of its visitors and customers. This policy explains what information we may collect when you browse our website, purchase scented candles, aroma stones, or candle warmer lamps, or contact us about a product or order. It also explains how we may use and share that information and how you can make a privacy request.
Mrasglok™ is owned and operated by Hangzhou Shanyuan Outdoor Technology Co., Ltd. If you have questions about this policy, email service@mrasglok.com.
1. Information We May Collect
The information we receive depends on how you use our website. It may include:
Information you provide. When you place an order or contact us, you may provide your name, email address, phone number, shipping and billing addresses, order details, and any descriptions or photos you send with an inquiry. If you subscribe to marketing messages, we may also record your contact information and subscription choice.
Order and transaction information. We may process details such as the products, designs, and scent options you choose; prices; shipping methods; payment status; order numbers; and return or support records. Payment details are handled through the payment services available at checkout. Please do not email us your full card number or security code.
Website usage information. When you visit our website, the site and the services supporting it may receive information about your device and browser, IP address, pages visited, referring pages, and interactions with the site. The specific information collected depends on the features and tools enabled on the website and your privacy choices.
2. How We Use Information
Depending on the circumstances, we use personal information to:
-
Receive, verify, and process orders;
-
Arrange shipping, provide tracking information, and address delivery issues;
-
Respond to questions about scents, product use, orders, and after-sales support;
-
Handle eligible returns, refunds, and related disputes;
-
Maintain the website, investigate errors, and help prevent suspicious transactions;
-
Understand how visitors use the website and product pages so we can improve the shopping experience;
-
Send marketing messages when you have made the relevant choice and applicable rules permit us to do so.
For example, when you purchase a candle warmer lamp, we need your order and delivery details to arrange shipment. If you report missing parts from an aroma stone item or damage to a candle during delivery, we need your order number and the information you provide about the issue to review and address it.
3. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support the cart, checkout, website functions, and preferences. Depending on the tools actually enabled, these technologies may also help us understand page usage, measure marketing activity, or display more relevant information.
You can manage some cookies through your browser settings. Disabling certain technologies necessary for the website to function may affect features such as the cart or checkout. If the website provides a cookie choice tool, you can use the options shown there to manage applicable non-essential technologies.
4. When We Share Information
To fulfill orders and operate the website, we may provide necessary information to the following categories of recipients, to the extent relevant to their services:
-
Technology providers supporting the website, cart, checkout, or order management;
-
Payment service providers;
-
Warehousing, fulfillment, and delivery providers;
-
Tools that help us respond to customer inquiries and after-sales requests;
-
Website analytics or marketing providers, if those services are enabled on the website;
-
Authorities entitled to receive information when required by applicable law.
For example, we need to provide the necessary recipient details to fulfillment and delivery providers so they can deliver your home fragrance products. We may also use or disclose relevant information when necessary to protect legal rights, investigate suspicious transactions, or address disputes.
5. Retention and Security
We retain information as needed to process orders, provide after-sales support, keep necessary business records, address disputes, and meet applicable obligations. Retention periods may differ by category of information. When information is no longer needed, we will delete it or handle it in another appropriate manner in accordance with applicable requirements.
We take measures appropriate to operating the website to limit unauthorized access to, use of, or disclosure of personal information. However, no method of online transmission or storage can be guaranteed to be completely secure. Please do not send account passwords, full card numbers, security codes, or one-time verification codes in an ordinary customer support email.
6. International Processing
The company operating Mrasglok™ is located in China, and the website offers delivery to customers throughout the United States. To process orders, payments, customer support, and deliveries, information may be handled by service providers in different locations and may be transferred to or stored outside your region. We manage this processing according to the services we use and applicable requirements.
7. Your Privacy Choices and Requests
Depending on the rules that apply where you live, you may have the right to request access to, correction of, or deletion of certain personal information, or to make choices about specific uses of that information. You can also use the unsubscribe instructions in a marketing email to stop receiving those messages.
To make a privacy request, email service@mrasglok.com and describe your request and the email address associated with your order. To avoid disclosing information to an unrelated person, we may need to verify your connection to the account or order first. We may need to retain certain information for an unfinished order, after-sales matter, or applicable obligation.
8. Information About Minors
Our website offers home fragrance products and is not directed at minors. If you believe a minor has provided personal information to us without appropriate consent, please email service@mrasglok.com so we can review and address the matter.
9. External Services and Links
Our website may include third-party payment options, delivery tracking services, or external links. Those services may process information under their own privacy practices. When you leave the Mrasglok™ website or use a third-party service, please review that provider’s privacy information.
10. Policy Updates and Contact Information
We may update this policy if our website features, service providers, or information practices change. The updated version will be posted on the website. Where a change requires a separate notice, we will provide one as applicable.
Brand Name: Mrasglok™
Website: mrasglok.com
Legal Company Name and Website Operator: Hangzhou Shanyuan Outdoor Technology Co., Ltd.
Owner: Chen Lei
Business Address: Room 108, Building 3, No. 8-2 Jiaqi Road, Xianlin Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Privacy and Customer Support Email: service@mrasglok.com
Phone: +86 178 9646 4190