FAQ / BUSINESS IDENTITY
Questions,
in a clearer light.
Product use, smart features, ordering, delivery and after-sales information — organized around the questions that matter before and after an Elvoriad™ purchase.
Pacific Daylight Time (PDT)
What kind of lighting does Elvoriad™ create? +
Elvoriad™ focuses on compact smart and decorative lighting for contemporary indoor spaces. Our current collection includes rechargeable ambient table lamps, motion-sensor lights, seasonal decorative lighting and sculptural accent lights.
Because different models serve different purposes, review the individual product page rather than assuming every light has the same brightness, controls, battery or smart functions.
How do I choose a light color for my space? +
Warmer light, such as approximately 2700K–3000K, generally creates a softer atmosphere suited to bedrooms, evening spaces and decorative lighting.
Neutral or cooler settings can provide a clearer appearance for desks, cabinets, closets or more functional areas. Available color temperatures differ by product.
Are all Elvoriad™ lights rechargeable? +
No. Power configuration varies by model. Several products use built-in rechargeable batteries and USB-C charging, while other models may operate from a compatible USB power source during use.
Check the specifications of the individual product before ordering. If a wall adapter is not stated as included, please do not assume one is supplied.
Why can lighting look different from the product image? +
Wall color, daylight, surrounding surfaces, brightness settings, photography conditions and screen calibration can all influence how illuminated colors and finishes appear.
Product dimensions, finish information and stated lighting modes are useful references in addition to photography.
Are all Elvoriad™ products app-controlled? +
No. Some models may provide supported app-based color, scene, timer or other controls, while others use touch controls, physical controls or motion sensors.
Where app or wireless functionality is available, follow the specifications and setup instructions for that particular model.
When will a motion-sensor light activate? +
Models with an Auto mode are designed to respond according to their particular motion and ambient-light sensing configuration. Applicable models may avoid unnecessary activation when surrounding light is already sufficient.
Sensor behavior can also be affected by placement, movement direction, installation height and nearby objects.
Can a sensor light be my only stairway light? +
We do not recommend using compact Elvoriad™ motion lights as the sole source of stairway illumination.
They are intended as supplemental convenience lighting and should not be treated as emergency, life-safety or code-required illumination.
Do smart products always require Wi-Fi? +
Connectivity depends on the individual model. Some functions may use Bluetooth, Wi-Fi or another supported connection.
Follow the pairing and connectivity information supplied with the specific product rather than assuming every Elvoriad™ model connects in the same way.
What currency does Elvoriad™ use? +
Unless otherwise indicated during checkout, prices are displayed in United States Dollars (USD).
If your payment account uses another currency, your financial institution or payment provider may perform currency conversion and may apply its own fees.
Which payment methods can I use? +
Please use the payment methods displayed during checkout. Available options can vary depending on location, device, currency, order information and the payment services currently enabled for the store.
Can I change or cancel an order? +
Contact service@elvoriad.com as soon as possible. Cancellation or address-change requests should preferably be submitted within 12 hours after the order is placed.
We will review the fulfillment status when the request is received. If fulfillment has progressed too far or the order has already been dispatched, the requested change may no longer be possible.
How long does order processing take? +
Orders normally require 2–5 business days for processing after payment confirmation.
During holidays, promotional periods or unusually high order volumes, processing may require up to 6 business days.
How much is standard shipping? +
Standard shipping to the United States is $2.50 USD.
Standard shipping to other supported destinations is $3.00 USD.
What are the estimated delivery times? +
United States 6–12 business days
Canada 8–14 business days
United Kingdom 8–14 business days
Australia 8–14 business days
Other supported international destinations 12–19 business days
Delivery estimates begin after dispatch and are not guaranteed arrival dates.
Where can my order ship from? +
Dispatch location depends on the product, available inventory and delivery destination. Orders may be fulfilled through our own or partner fulfillment facilities.
The dispatch location may therefore differ from our business registration address.
When will tracking begin to update? +
Once an order is dispatched and tracking becomes available, shipping information will be sent to the email address associated with the order.
The first meaningful carrier scan may require approximately 1–3 business days to appear.
Tracking says Delivered, but I cannot find the parcel. +
Check the immediate delivery area, mailbox or reception location, household members and available carrier information.
If the parcel still cannot reasonably be located, contact us with your order and tracking information. A Delivered scan does not automatically prevent us from reviewing a legitimate missing-delivery report.
How long do I have to request a return? +
Eligible products may be returned within 30 calendar days after delivery.
For a preference-based return, the product should generally remain unused and in its original condition, with supplied components and accessories included.
Who pays for preference-based return shipping? +
For an eligible return based on personal preference, such as changing your mind about style or suitability, the customer is responsible for return shipping costs.
What if my product arrives damaged, defective or incorrect? +
Contact service@elvoriad.com with your order number, a description of the issue and photographs or video where relevant.
After review, an appropriate solution may include replacement, refund or return arrangements. Customers will not be required to bear additional return shipping costs for a verified merchant fulfillment error or qualifying product problem.
Should I return the product to the company address? +
No, unless our customer support team specifically instructs you to do so.
Our business registration address is not automatically our return warehouse. Contact us first and we will provide the appropriate return destination and instructions for an approved return.
How long does an approved refund take? +
Where a physical return is required, approved refunds are generally initiated to the original payment method within 5–10 business days after the returned item has been received and inspected.
Your bank, card issuer or payment provider may require additional time to post the credit.
What if a rechargeable light becomes unusually hot? +
Stop using and charging the product if you notice serious physical damage, unusual heat, battery swelling, unusual odor, exposed electrical components or a damaged charging connection.
Disconnect it from power when safe to do so and contact us. Do not open, puncture or attempt to repair an internal rechargeable battery yourself.
Can Elvoriad™ decorative lighting be used outdoors? +
Unless the individual product is specifically identified and documented for outdoor use, treat it as an indoor product.
A decorative appearance suitable for a patio or window does not by itself mean that a product is weather-resistant.
How should I clean an Elvoriad™ light? +
Switch the product off and disconnect it from charging or external power before cleaning.
Unless the individual instructions state otherwise, use a soft, dry, non-abrasive cloth and avoid allowing liquid to enter charging ports, sensors, controls or electrical components.
Some questions are easier
with a conversation.
Pacific Daylight Time (PDT)
Elvoriad™ is owned and operated by Hangzhou Shanyuan Outdoor Technology Co., Ltd.