These Terms and Conditions apply to orders placed through the Mrasglok™ website. Before ordering, please read the relevant product page, checkout information, and our Shipping Policy, Return & Refund Policy, and Privacy Policy.
Mrasglok™ is owned and operated by Hangzhou Shanyuan Outdoor Technology Co., Ltd. If you have a question about a product or order, email service@mrasglok.com.
1. Product Information
Mrasglok™ offers sculptural scented candles, aroma stones, candle warmer lamps, and related home fragrance accessories. Scents, colors, designs, directions for use, and package contents may vary by product. Before purchasing, please review the product title, description, available options, and items expressly listed as included.
Some photographs show how a product can be styled or used. Fragrance oils, candles, or decorative accessories shown in a photograph are included only when the product page expressly lists them as part of the package. If you are unsure about specifications, scent notes, or accessories, please contact us before paying.
We aim to present product information accurately. If an item you receive is materially different from its product description, contact us with your order number and details of the issue.
2. Prices and Payment
Product prices are based on the information displayed on the website and confirmed at checkout. Before submitting an order, you can review your selected items, quantities, discounts, shipping charges, applicable taxes, and final amount due.
Available payment methods are those shown at checkout. Please pay through the checkout process provided on our website. We will not ask you to send your full card number, security code, account password, or one-time verification code in an ordinary customer support email.
If your payment status is unclear, or your payment account shows a charge but you have not received an order confirmation, email service@mrasglok.com before placing another order so we can help check for a duplicate.
3. Order Confirmation and Accurate Information
Please provide an accurate contact email address, recipient name, and delivery address when ordering. After submitting an order, review the items, options, quantities, and address in your order confirmation. If you find an error, contact us as soon as possible with your order number.
An order may require further attention if payment was not completed, an item becomes unavailable, the address is incomplete, or a system error occurs. If an issue affects fulfillment, we will contact you to explain the situation and available options. We will not replace a purchased item with a different product without informing you.
4. In-Stock and Pre-Order Items
In-stock items ship within 3 days of ordering and are estimated to arrive at U.S. addresses within 5–20 days of ordering. The delivery window is an estimate, not a guaranteed arrival date. Actual timing may be affected by the destination, carrier, and shipping conditions.
Pre-order items are not subject to the 3-day dispatch time for in-stock items. Their estimated dispatch arrangements are based on the relevant product page and order confirmation. Please check whether a product is marked as a pre-order before paying.
If an order contains both in-stock and pre-order items, they may ship together or separately. Please check your shipping notifications for details. If you need to know the expected arrangement before ordering, contact customer support.
5. Shipping Delays and Order Cancellation
If we learn that we cannot ship an item within the time previously stated, we will contact you with an explanation and an updated arrangement. For an affected item that has not shipped, you may agree to the revised dispatch arrangement or contact us to cancel the relevant order and receive a refund.
If you wish to cancel for another reason, email service@mrasglok.com as soon as possible with your order number. We will check whether your order has entered the shipping process and tell you whether cancellation is possible. Once a parcel has shipped, we may be unable to intercept it. Requests after delivery are handled under our Return & Refund Policy.
6. Shipping and Delivery
We deliver throughout the United States. Available shipping methods and charges are shown at checkout. The actual dispatch location may vary with inventory and fulfillment arrangements; U.S. delivery does not mean that every item ships from within the United States.
If a parcel is delayed, tracking has not updated for an extended period, it is marked delivered but cannot be found, or an address issue prevents delivery, email service@mrasglok.com with your order number and relevant tracking details. We will review the order and available carrier records and explain the next steps. See our Shipping Policy for more information.
7. Product Use and Safety
Please follow the product page and any instructions supplied with your item. Take precautions appropriate to the type of product:
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Scented candles: Place on a stable, heat-resistant surface away from flammable items. Never leave a burning candle unattended.
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Aroma stones: Use only with suitable fragrance oils as directed. Avoid letting oil come into direct contact with furniture or fabrics that may stain.
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Candle warmer lamps: Before use, confirm that the plug, voltage, and candle dimensions are suitable. Ensure the candle does not touch the bulb or lamp, and allow the equipment to cool before moving it.
The instructions for your specific item take priority. If a candle warmer lamp or another product arrives damaged, has missing parts, or appears visibly unsafe to use, stop using it and contact us.
8. Returns, Refunds, and Product Issues
To request a standard return, email service@mrasglok.com within 7 days of receiving your item. Include your order number and the item you wish to return. Return eligibility, shipping instructions, responsibility for costs, and refund procedures are described in our Return & Refund Policy.
If an item arrives damaged, has missing parts, is incorrect, or is materially different from its description, explain the issue and provide photos of the item and packaging if available. We will review the circumstances and provide an appropriate solution. Please do not send an item to our published business address before receiving return instructions.
Nothing in these terms excludes rights you may have under applicable law.
9. Website Content and Updates
Product copy, photographs, and page designs on the website present Mrasglok™ products and services. Without permission, you may not use this content to impersonate our website or for another unauthorized commercial purpose.
We may update product information, prices, or policies. If a change affects the purchase details of an order you have already submitted, we will review the order with you. A later website update does not, by itself, automatically change the essential details of an order already confirmed.
10. Relationship to Other Policies
These Terms and Conditions describe general purchasing arrangements. Please read our Shipping Policy for delivery details, Return & Refund Policy for return and refund rules, Privacy Policy for information practices, and Terms of Use for website access and use.
If a product page gives specific details about pre-order timing or package contents, read those details before purchasing. If information on different pages appears to conflict, contact service@mrasglok.com for clarification before ordering.
11. Company and Contact Information
Brand Name: Mrasglok™
Website: mrasglok.com
Legal Company Name and Website Operator: Hangzhou Shanyuan Outdoor Technology Co., Ltd.
Owner: Chen Lei
Business Address: Room 108, Building 3, No. 8-2 Jiaqi Road, Xianlin Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Customer Support Email: service@mrasglok.com
Phone: +86 178 9646 4190
Customer Service Hours: 9:00 AM – 6:00 PM (GMT-08:00) Pacific Time (US & Canada)