Contact information
Contact Us
Elvoriad™ is owned and operated by Hangzhou Shanyuan Outdoor Technology Co., Ltd.
Brand: Elvoriad™
Legal Company Name: Hangzhou Shanyuan Outdoor Technology Co., Ltd.
Owner: Chen Lei
Business Address: Room 108, Building 3, No. 8-2 Jiaqi Road, Xianlin Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Email: service@elvoriad.com
Telephone: +86 17896464190
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
How We Can Help
Good lighting should feel uncomplicated, and we want getting support for an Elvoriad™ product to feel the same way.
Our customer support team can assist with questions before or after your purchase, including product specifications, lighting modes, charging and power requirements, sensor functions, smart-control features, order information, shipping questions, and after-sales requests.
If you are deciding which Elvoriad™ light is better suited to a particular space, you are also welcome to contact us before placing an order. Providing the product name and a brief description of how you plan to use it will help us give you more relevant information.
Email Support
For general inquiries, order assistance, and product support:
When contacting us about an existing purchase, please include your order number and the email address used to place the order. For a product-related issue, including the product name and a clear description of the problem will help us understand the situation more efficiently.
Where relevant, photos or a short video showing a damaged, defective, or incorrect item may also help our team review your request.
Telephone Support
+86 17896464190
The +86 prefix is the international calling code associated with this telephone number. International calling rates or carrier charges may apply depending on your telephone provider and location.
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Messages received outside our service hours can still be sent by email and will be reviewed during subsequent customer service hours.
Business Information
Elvoriad™ is operated by:
Hangzhou Shanyuan Outdoor Technology Co., Ltd.
Room 108, Building 3, No. 8-2 Jiaqi Road
Xianlin Subdistrict, Yuhang District
Hangzhou City, Zhejiang Province
Please note that the business address above identifies the company operating Elvoriad™. Do not send product returns to this address unless our customer support team has specifically instructed you to do so.
If you need to return an eligible product, contact service@elvoriad.com first. After the request has been reviewed, we will provide the applicable return instructions and, where required, the appropriate return destination.
Before You Contact Us
For faster assistance with an order, it is helpful to have the following information available:
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Your order number
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The name of the Elvoriad™ product
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The email address associated with your order
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A brief explanation of your question or concern
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Photos or video when they are relevant to a product issue
For shipping-related questions, including any available tracking information can also help us review the status of your shipment.
We value clear communication before and after a purchase. Whether you are choosing an ambient table lamp, setting up a motion-sensor light, learning how to use a smart lighting feature, or requesting help with an existing order, our goal is to provide practical information that helps you understand the next step.
Elvoriad™
Smart lighting designed to bring atmosphere, function, and a more considered sense of light into modern living spaces.