Welcome to the Mrasglokā¢ FAQ. Here youāll find information about our home fragrance products, how to use them, delivery, and after-sales support. If you need more help, emailĀ service@mrasglok.com.
Products and Scents
What does Mrasglokā¢ sell?
We offer sculptural scented candles, aroma stones, candle warmer lamps, and related home fragrance accessories. Scents, designs, directions for use, and package contents vary by product. Please check the individual product page for details.
How do I choose a scent?
Start with fragrance notes you enjoy, such as floral, fresh tea, warm woody, or citrus and botanical scents. Some products have different scent or design options, so check your selection before ordering. If a product page does not specify the scent, send its link to service@mrasglok.com and weāll help you confirm it.
Are the oils, candles, and decorative accessories shown in product photos included?
Not necessarily. Some photos show how an item can be used or styled. The contents of your order are those listed on the product page. If the listing is unclear, please contact us before purchasing.
Use and Care
How do I use an aroma stone?
Aroma stones are generally used with a compatible fragrance oil and do not require a flame. Follow the instructions supplied with your item when applying oil. Place the stone on a stable, protected surface, and avoid letting oil come into direct contact with furniture or fabrics that may stain.
Can I use any candle with a candle warmer lamp?
Compatibility cannot be determined by appearance alone. Check the dimensions listed on the lampās product page. The candle should sit securely beneath the shade without touching the bulb or lamp. Before use, also confirm that the plug, voltage, and other electrical specifications are suitable for your location.
How should I use a scented candle safely?
Place the candle on a stable, heat-resistant surface away from flammable items, and follow the instructions supplied with it. Never leave a burning candle unattended. Let it cool completely before moving or storing it.
Orders and Delivery
How do I know my order was placed?
After checkout, look for an order confirmation at the email address you provided. If you do not see it, check your spam folder. If you still need help, email service@mrasglok.com with the address you used at checkout.
When will my order ship?
In-stock items ship within 3 days of ordering. Dispatch times for pre-order items are based on the information shown on the product page and in your order confirmation. If your order contains both in-stock and pre-order items, check your order confirmation or contact us about its shipping arrangements.
Where do you deliver, and how long does delivery take?
We deliver throughout the United States. Estimated delivery takes 5ā20 days. Actual timing may vary by destination, carrier, and shipping conditions. Applicable shipping charges are shown at checkout.
How can I track my order?
After your order ships, tracking information will be sent to your checkout email address if tracking is available for the selected shipping method. You can also email service@mrasglok.com with your order number for help.
What if my package is delayed, tracking has stopped updating, or it says ādeliveredā but I have not received it?
Email service@mrasglok.com with your order number and the relevant tracking information. We will review the order and carrier records and let you know the next steps.
Returns and After-Sales Support
What if my item arrives damaged, has missing parts, or is incorrect?
Email service@mrasglok.com with your order number, a description of the issue, and photos of the item and packaging if available. We will review the information and provide appropriate next steps.
How long do I have to request a return?
Please email service@mrasglok.com within 7 days of receiving your item. Include your order number and the item you wish to return. Return eligibility, return shipping costs, and refund procedures are described in our Return & Refund Policy.
Can I send a return to the business address published on the website?
Please do not send it there without instructions. Our published business address identifies the company that operates the website; the return shipping address may be different. Contact us first and wait for the applicable return address and instructions before sending your item.