Payment & Security

Mrasglokā„¢ offers sculptural scented candles, aroma stones, candle warmer lamps, and related home fragrance accessories. We want you to be able to review your products, order total, and delivery details before payingā€”and know how to get help if a payment issue arises afterward.

1. Review Your Items Before Checkout

Before completing checkout, check the product names, designs, scent options, and quantities in your cart. Photos of some aroma stones or candle warmer lamps may show fragrance oils, candles, or decorative accessories. Only the items listed as included on the product page are part of your purchase.

If you are ordering a pre-order item, review its dispatch information on the product page and in your order confirmation. In-stock items ship within 3 days of ordering. Dispatch times for pre-order items depend on the information provided for the specific product.

2. Payment Methods

You can choose from the payment methods available at checkout. The options shown on the checkout page are the payment methods currently available for your order. A method that is not displayed at checkout should not be assumed to be available.

Please pay through the checkout process provided on our website. Mrasglokā„¢ customer support will not ask you to email your complete card details or transfer payment to a personal account supplied in an email or chat message.

3. Prices and Your Final Total

Before submitting payment, review the following information at checkout:

  • Products, options, and quantities;

  • Product prices and any applicable discounts;

  • Delivery address and selected shipping method;

  • Shipping charges, taxes, and final order total, where applicable.

The amount shown on a product page may differ from the final total because of your selections, shipping charges, applicable taxes, or a valid discount. The amount shown at checkout before you submit payment is the final amount for that order. If you use a discount code, confirm that it has been applied before paying.

We deliver throughout the United States, with an estimated delivery time of 5ā€“20 days. Please review the shipping information and applicable charges at checkout and in our Shipping Policy.

4. Order Confirmation and Payment Status

After submitting your order, check the email address you used at checkout for an order confirmation and keep your order number. It helps us look into questions about payment, products, delivery, or after-sales support.

If you do not receive an email, check your spam folder and confirm that you entered the correct email address. A charge appearing in your bank or payment account does not, by itself, confirm that an order was successfully created. If the status is unclear, contact us before placing the order again so we can help check for a duplicate.

5. Failed Payments or Checkout Errors

If checkout reports that a payment failed, check the information you entered and review any message from your payment provider. A failure may relate to the card issuer, the conditions for using a payment method, or a temporary connection issue. Refer to the payment providerā€™s message for the specific reason when available.

For help checking an attempted order, email service@mrasglok.com with as much of the following as you have:

  • The email address used at checkout;

  • The date and approximate time of the payment attempt;

  • The order number, if one was created;

  • The payment amount;

  • A screenshot of the error or order page.

Before sending a screenshot, cover your full card number, security code, account password, and other sensitive information.

6. Suspected Duplicate Charges

If you believe you were charged twice for the same purchase, first check whether more than one order was placed and review the status of the transactions in your payment account. Then email service@mrasglok.com with the relevant order numbers, payment times, amounts, and screenshots with sensitive details covered.

We will use the order and payment records available to us to help review the issue and explain the next steps. Please do not email your full card number or security code.

7. Recognizing Suspicious Payment Requests

Enter payment information only through the Mrasglokā„¢ checkout page that you visit directly. If a message claims that you must ā€œverify your payment againā€ through an unfamiliar link or by providing sensitive details, check with us first.

Mrasglokā„¢ customer support will not ask for your full card number, security code, account password, or one-time verification code by email. If you receive a suspicious message or notice an unusual payment request connected to your order, contact service@mrasglok.com. You may include a screenshot after covering sensitive personal information.

8. Refunds and Order Issues

To request a return after receiving an item, email service@mrasglok.com within 7 days of receipt. Include your order number and the item you wish to return. Return eligibility, shipping instructions, responsibility for return costs, and refund procedures are set out in our Return & Refund Policy.

If an item arrives damaged, has missing parts, or is incorrect, include a description of the issue and photos where available so we can review it and provide appropriate instructions. Please do not send an item to our published business address before receiving the applicable return address and instructions.

9. Contact Us

Brand: Mrasglokā„¢
Website Operator: Hangzhou Shanyuan Outdoor Technology Co., Ltd.
Customer Support Email: service@mrasglok.com
Phone: +86 178 9646 4190
Customer Service Hours: 9:00 AM ā€“ 6:00 PM (GMT-08:00) Pacific Time (US & Canada)

Mrasglokā„¢ is owned and operated by Hangzhou Shanyuan Outdoor Technology Co., Ltd. Please use the contact details above if you need help with an order, payment, or after-sales issue.